3i Support Options
- Unlimited Access 24×7 to our private support website –(www.go3i.com/support)
- Online Knowledge Base
- Electronic Product Documentation
- Case Logging
- Bug Fixes
- Severity Process
- Support requests are classified as follows:
- Critical – complete loss of service from the software and significant adverse impact to the business
- Major – complete or partial loss of service from the software, but no significant adverse impact to the business
- Minor – Cosmetic or superficial loss of functionality. No adverse impact to the business.
- Informational – no loss of service from the software
- Support requests are classified as follows: